Why Us

Why Us

 

We know that unexpected expenses like car repairs can be stressful, so we want to do everything we can to make your experience pleasant and enjoyable. Our employees will go above and beyond the call of duty to earn your business!

It is important to state that our objective is never to write up a long list of problems on your car in an attempt to sell you more services. We see it as our job and obligation to be thorough and forthcoming about your vehicle’s overall condition so you can make educated decisions about maintenance and repairs. We will always break it down for you in terms of immediate safety issues, manufacturer maintenance suggestions, and/or items to keep an eye on down the road. Our service advisers will use their extensive knowledge to help create a customized service plan based on your car’s needs that works best for you.

 

Customer Service

We want to create personal relationships with every customer by building trust through exceptional service. We believe in working WITH you and always giving honest advice. Constant communication keeps you involved in the repair process by way of phone calls, text messages, emails and even pictures of your vehicle! We offer a pick-up and drop off service to ensure maintaining/repairing your vehicle is as convenient as possible. You will always get our undivided attention and full support before, during, and after services are completed.

 

Quality

Over 40 years of combined experience has taught us that not all car repairs are created equal. We employ ASE certified master technicians, use the best replacement parts available, and offer a 3 year/36,000 mile nationwide warranty to back it up. Our investments in top of the line equipment and the latest technology keep us current with the exciting and constant advancements in the automotive industry.

 

Culture

When creating Auto Stop Elite, we envisioned people WANTING to come here! We want our employees to be excited to come to work every day and we want our customers to not dread their necessary vehicle maintenance and repairs. Our clean and inviting waiting room is complete with plenty of seating, coffee bar, and even a separate kids playroom! While you wait for your car, you can get some work done, let your children play, or just relax and enjoy a cup of coffee! We are dog friendly, so feel free to bring your pup! Auto Stop Elite is easily accessible and in a convenient location in Dulles, VA.